REFUNDS & RETURNS

RIGHT OF WITHDRAWAL

If you are purchasing as a consumer, you may withdraw from your purchase without giving a reason within 14 days.

The withdrawal period begins on the day after you, or a representative designated by you, receive the product.

RETURN PERIOD

You must notify Aerorasor within 14 days after receiving the product if you wish to exercise your right of withdrawal.

After notifying us, the product must be returned within a further 14 days.

Please retain your proof of shipment until your return has been processed.

RETURN CONDITIONS

During the withdrawal period, products and packaging must be handled carefully.

You may inspect a product only to the extent reasonably necessary to determine its nature, characteristics and functioning.

Where reasonably possible, returned products should be complete and returned with all supplied accessories in their original condition and packaging.

HYGIENE PRODUCTS

The right of withdrawal may be excluded for sealed products that are not suitable for return for reasons of health protection or hygiene once the seal has been broken, where this exclusion is permitted by applicable law.

This may be relevant to certain Aerorasor blades, attachments or other products intended for professional hair and personal care use.

Any applicable hygiene restriction will be communicated clearly before purchase where required.

RETURN COSTS

If you exercise your right of withdrawal, the direct cost of returning the product is normally your responsibility.

We recommend using a traceable shipping service and packaging the return securely.

If Aerorasor has supplied an incorrect product or another situation applies where the return cost must legally be borne by Aerorasor, we will handle the return accordingly.

REFUNDS

Where you validly exercise your right of withdrawal, Aerorasor will refund amounts due as soon as possible and no later than 14 days after withdrawal.

We may wait to issue the refund until the returned products have been received or until you provide satisfactory proof that the products have been returned.

Unless expressly agreed otherwise, refunds will be made using the same payment method used for the original purchase.

DAMAGED OR INCORRECT PRODUCTS

If you believe a product is defective, damaged or incorrectly supplied, please contact Aerorasor as soon as possible with your order information and a clear description of the issue.

Our Terms & Conditions state that defects or incorrectly supplied products should be reported in writing within four weeks after delivery.

Your statutory rights and any applicable warranty rights remain unaffected.

HOW TO START A RETURN

Before returning a product, please contact Aerorasor so we can identify your order and provide the appropriate return instructions.

Please include:

• your full name;
• your order number;
• the product or products you wish to return;
• your reason for contacting us where relevant;
• photographs if the product arrived damaged or appears defective.

RETURN ADDRESS

Unless Aerorasor provides different return instructions, returns may be addressed to:

We recommend contacting us before sending your return so your shipment can be matched correctly with your order.

CONTACT AERORASOR

If you have questions regarding a return, refund, defective product or your right of withdrawal, please contact our team.

RETURN SUPPORT FORM

Need help with a return, refund, damaged product or incorrect delivery? Send us the details below and our team will review your request.